Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may request a return in accordance with the terms outlined below.

Return Period

Return requests must be submitted within 14 days of receiving your order.

Return Conditions

To be eligible for a return, products must:

Be unused and in their original condition.
Include all original packaging, labels, and accessories.
Show no signs of damage caused by improper use or handling.
Be suitable for inspection upon receipt by our team.

Items that do not meet these conditions may be disqualified from receiving a refund.

Non-Returnable Items

The following items are generally not eligible for returns:

Customized or personalized products.
Downloadable or digital products.
Gift cards.
Clearance, promotional, or final sale merchandise.
Products that have been altered, assembled, or heavily used.

Return Process

Please contact our customer service team at 【请替换：客服邮箱】 to initiate a return. Returns must be sent back within 14 days of receiving approval. Customers are responsible for return shipping fees unless the product is defective, damaged, or incorrect. Shipping fees are calculated and displayed at checkout for your original order.

Refunds

Once your return is received and inspected (within 1-3 business days of receipt), we will notify you of the approval status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that the timing may vary depending on your payment provider.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please retain the product and all original packaging until the issue is resolved. Contact us immediately at 【请替换：客服邮箱】 so we can assist you.

Order Cancellations

Orders may be canceled within 12 hours of placement. Please contact our customer service as soon as possible at 【请替换：客服邮箱】 to request cancellation. After this window, orders may already be processed or shipped.